Privacy Policy

Last updated: May 2026. This policy explains how Dissevergrid (the trading name of Oliver Smith) collects and uses personal data in connection with coaching, supervision, and related services offered via this website.

Who we are

Dissevergrid is operated by Oliver Smith, a sole trader based in London, London, United Kingdom. Contact: [email protected], +44 7843 692 105.

We are registered for data protection purposes with the Information Commissioner's Office (ICO).

Data we collect

We collect personal data only where you provide it to us directly. This includes:

• Name and email address submitted via enquiry or contact forms on this website.
• Phone number if provided voluntarily.
• Information about your coaching practice or career situation shared in pre-session communications or during sessions.
• Technical data such as IP address and browser type collected automatically via analytics (if you have consented to analytics cookies).

How we use your data

We use personal data to:

• Respond to your enquiry and arrange coaching or supervision sessions.
• Maintain session notes for the purpose of providing coaching services (held securely, not shared).
• Manage invoicing and payment records (legal obligation).
• Improve the website via anonymised analytics, where consent has been given.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal basis for processing

• Contractual necessity: for processing enquiries and delivering coaching services.
• Legal obligation: for retaining financial records.
• Consent: for optional analytics cookies.
• Legitimate interests: for improving services and responding to enquiries, where not overridden by your interests.

Data retention

Enquiry records are retained for 12 months following last contact. Session notes are retained for 7 years following the end of an engagement (in line with professional indemnity requirements). Financial records are retained for 7 years (HMRC requirement).

Your rights

Under UK GDPR, you have the right to access, rectify, erase, restrict, and port your personal data. You also have the right to object to processing and to withdraw consent at any time (where consent is the legal basis). To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the ICO at ico.org.uk.

Cookies

This website uses cookies. See our Cookie Policy for details.

Third-party services

We may use a secure video conferencing platform for online sessions. Where we do, that platform operates under its own privacy policy. We will inform you of the platform we use before sessions begin.

Changes to this policy

We may update this policy occasionally. Material changes will be communicated via the website. Continued use of our services after changes constitutes acceptance.

Contact

For any privacy-related queries: [email protected] or write to Dissevergrid, 58 Clifton Gardens, London, W9 1AU.